Quiz Test Page Employee Quiz Your Name * Your email address * Unit 1. The Desert Star Tradition 1. Team members who will be successful at Desert Star will have these characteristics: * A passion to excel Give their best effort Buy into Desert Star's vision to provide a memorable experience for every guest. All of the above 2. To emphasize the level of hospitality we want to provide our patrons, we refer to them as: * Guests Jerks Customers Buddies 3. What is the Desert Star slogan? * You Deserve A Break Today We Love To See You Smile It's Always Fun At Desert Star The Happiest Place On Earth 4. Which is our busiest day of the week? * Monday Thursday Friday Saturday 5. Every team member has a role to play in our nightly show. Those who are not actors are: * Stage hands Supporting players Characters Union members 6. At Desert Star, what’s the most important thing we’re trying to sell? * The show The food The friendly staff The whole experience 7. What is the motto of The Gracious Host? * Be Trustworthy, Loyal, and Helpful. Be Wise As Serpents But Harmless As Doves. Be Thrifty, Be Brave, Be Clean. Be Friendly, Be Courteous, Be Helpful. 8. According to the "Unhappy Guest Policy," if you spill a drink on a guest, what should you do first? * Report the incident to you manager. Get another drink for the guest. Clean up the mess. Keep helping other guests, but clean up the mess as soon as you can. 9. As a supporting player, your "stage" is: * The seating area in the Playhouse for servers. The kitchen for cooks. Anywhere you're seen by guests. The lobby. Unit 2. Personal Appearance & Dress Code 10. Our Personal Appearance Policy is patterned after the policy at: * Lagoon Disneyland Hale Theatre McDonalds 11. Which words best describe the appearance required of our employees? * Casual, friendly Professional, polished Well groomed; clean cut Easy-going, comfortable 12. Most employees may wear jeans in good repair and a polo shirt. * True False 13. If employees alter their appearance after getting hired so that it no longer conforms with our policy, they won’t be able to work until they correct the change. * True False 14. All clothing must be: * Clean, pressed and in good repair. Your Sunday Best. Laundered every time you work. Desert Star colors: red, yellow and blue. 15. Visible tattoos are permissible, as long as they are small and in good taste. * True False 16. Extreme or trendy hairstyles and hair colors are not permitted. * True False 17. Female servers with longer hair: * Are encouraged to wear it down in a full, loose hair style. Should wear a ponytail. Must restrain it so that it is above the collar and the eyebrows. Must cut it short. 18. Neatly-trimmed moustaches and beards are permissible. * True False 19. Visible piercings, other than single-hole ear piercing for women, are not permitted. * True False 20. Kitchen team members are expected to wear gloves at all times when they are preparing or handling food. * True False Unit 3. General Policies 21. In some departments, you’ll be required to find someone to cover your shift if you are unable to work it. * True False 22. Employees may use their cell phones at work, as long as it doesn’t get out of hand. * True False 23. It’s against company policy to discuss your tips and wages with your co-workers. * True False 24. Employees may smoke in the parking lot on an approved break. * True False 25. Attendance at training meetings is preferred, but you can be excused as long as you get a friend to tell you what you missed. * True False 26. When you are not scheduled to work: * You may not hang out in the building or visit your friends at work. You are not permitted in work areas that are off limits to guests. You must wait outside the building for friends to get off work. All of the above. 27. All food service employees are required to obtain a Food Handler's Permit: * By your first day of employment. Within 30 days of your first day of employment. Every year on the anniversary of their employment. Employees are not required to get a Food Handler's Permit. 28. Employees may park their cars: * On State Street, in front of the building. In the rear of the building. Across the street from Desert Star in the bank parking lot. All of the above. Unit 4. Code of Conduct 29. It's okay to use foul language behind the scenes at work as long, as it's not in front of guests. * True False 30. Coming to work under the influence of drugs or alcohol could result in immediate termination. * True False 31. Health code violations frequently happen in restaurant kitchens, and the Health Department only enforces the most important ones. * True False 32. A little horseplay at work is fun, and will be tolerated as long as it doesn't get out of hand. * True False 33. Clocking in or out for someone else is against company policy. * True False 34. Frequent tardiness or absences from work is grounds for disciplinary action. * True False 35. Dating a coworker builds team spirit and is encouraged. * True False Unit 5. Sexual Harassment Policy 36. Only managers can be accused of sexual harassment. * True False 37. Repeatedly asking a co-worker for a date after being turned down could be considered sexual harassment. * True False 38. Making sexual comments to a co-worker while texting could be considered sexual harassment. * True False 39. Giving a back rub to another employee who doesn't want one could be perceived as sexual overtones and could be considered sexual harassment. * True False 40. If you report sexual harassment to a manager, the company is required to investigate and speak to the accused employee. * True False Submit